Stories on this page are the outcomes of various community initiatives and interactions. Since the community is driven voluntarily, passionate Mindtree Minds decide the community objective, identify gaps, chart out a roadmap, leverage different techniques and intervention models that benefit other like-minded members. This also helps them network with each other, stay connected, make friends and build trust.
We did a community survey and found out that 23% saw a great progress in the way community initiative has evolved in 2011. 8% said the community activities have made a direct impact in their work/project and it was a life saver for them. 47% noticed a positive impact (personally/professionally) on themselves as well as others.
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MindTree develops and maintains a number of consumer websites for a large CPG company. Each website on an average has integration with at least 5 to 6 third party tools on various technologies for different brands. There was a lot of relearning happening due to the fact that developers moved across teams frequently within the account. While developers had the context of their account and its brands, they seemed to relearn what their peers had already experienced. For example one of the project managers said
“I came into the system recently and my application had integrations with 12 different third party tools. I had no single point of contact to know if we had the done this kind of integration before to pull out learning, tips, tricks and best practices. I had to re-learn before I realized that person next to me had done this already!”
The objective of the engagement was to reduce relearning as much as possible. Especially in cases where many third party tools on various technologies are available and used, reducing the time in understanding and learning the APIs and finding out in-house experts is of an immense value. The IG, in which this large account was part of, leveraged the community platform to provide insights on how to develop, integrate and maintain third party tools like Google Search Appliance & Site Integration tools, Facebook social plugins, Vkontakte (a popular Russian social network service), Channel Intelligence, YouTube and Flickr. The experts also shared how to best leverage SITEsMart (MindTree’s web development framework) that can save upto 70% of the web development time.
The engagement helped the community to share APIs of different third party tools, provide key insights and tips to members. The proceedings of the event were video recorded and archived on the social platform within MindTree. It brought down the relearning effort substantially within the project teams. The initiative, in addition, consolidated 47 in house experts and built ‘Tool Integration Expert Matrix’ (TIEM) which enlists the experts, tool name, flavor (Search, Social Networking Tools, Ratings etc.) identified across Java, .NET and PHP technologies. The experts also shared best practices for 38 different third party tools and generated awareness to 360+ community members.
Harsh Bhagwatkar said,
“It was a great idea to dedicate a day on sharing different types of tool integrations used in brand-websites. There was lot of sharing and learning from attendees as well. Attendees’ also shared their experience from different projects which helped to know new tools & methods other than what has been used for a large CPG customer. We got a holistic view on complete process.”
Lalith Prasad (Web Operations Team Head) noted,
“Knowledge about tool integrations with brands is an important aspect when working with the CPG customer. These talks/demos provided insights on integration aspects and helped in figuring out the integration experts within the account which reduces the re-learning effort across the brands and technologies.”